TERMS & CONDITIONS | LUNA Athleisure

Terms & Conditions

TERMS AND CONDITIONS
  1. This page contains LUNA Athleisure terms & conditions. Please read these terms & conditions carefully before ordering from LUNA Athleisure. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions and the information below.

  2.  The price applicable is that set at the date on which you place your order.

  3. Shipping costs, sales tax, and payment fees are recognized before confirming the purchase.

  4. Please note that local charges may occur.

SHIPPING POLICY
  1. LUNA Athleisure guarantees the delivery of any order. 

  2.  LUNA Athleisure is not responsible for lost packages due to mistyped addresses. 

  3. LUNA Athleisure cannot guarantee shipping times due to delays with customs, holidays or natural events. 

  4. Allow 1-2 business days for your order to be processed and shipped from our facility (3-5 days during sales and product launches) unless your shipping option guarantees same-day shipping.

  5. Orders made late Thursday Evening and Friday are normally shipped out the following Monday.

HOLIDAY SHIPPING

Between November 25 and December 25 we do expect delays in shipping. Your shipment could at times take much longer than our estimates, particularly international deliveries.  Please plan accordingly.

RETURN & EXCHANGE POLICY

We want you to be completely happy with your new purchase. If, for some reason, you're not happy with your piece, you can send your purchase back within 14 days after the purchase date. All returned items must be unworn, unwashed, unaltered and unused (in sellable condition) to receive a full refund. Buyer is responsible for return shipping. 

 

Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued. LUNA Athleisure is not responsible for lost packages by your carrier. 

PAYMENTS

All products remain property of LUNA Athleisure until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs, sales tax, and payment fees are recognized before confirming the purchase.

Credit card information is handled over SSL encryption. LUNA Athleisure holds the right to take legal action for non-payment customers of any kind and report said actions to necessary partners. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

SALE PURCHASES

Are considered FINAL SALE upon payment and ineligible for return or exchange. For more information on our sales, see the SALE & PRODUCT LAUNCHES section below.

PRE-ORDERS: Are considered FINAL SALE upon payment and are not eligible for cancellation, return, refund or exchange.

PERSONAL INFORMATION

All personal information you provide will be handled by LUNA Athleisure as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you and to provide offers. The information you provide is only available to LUNA Athleisure and will not be shared with third parties. You have the right to inspect the information held about you. All transactions are secure and encrypted. Payments are processed through credit/debit card or Paypal. 

SALES AND PRODUCT LAUNCHES

LUNA Athleisure experiences large volumes of orders during our sales and seasonal product launches. Due to the large volume of orders and you can expect...

  1. Orders ship from our facility within 3-5 business days.

  2. Customer service inquiries are answered and resolved within 24hrs.

  3. Sale items are final sale and are not eligible for exchange/return.

  4. Having a product held in your shopping cart does not guarantee your purchase.

  5. Refunds and returns accepted when warranty applies. See below.

  6. LUNA Athleisure cannot refund anyone for the sales price of a piece if purchased before the time of the sale. 

  7. Coupon codes are not valid during our sales and product launches.

  8. We are unable to change shipping addresses or combine shipping on multiple orders during sales and product launches.

  9. Pieces may be further marked down during the sale.  Refunds will not be issued for purchases made before a further markdown.

  10. LUNA Athleisure reserves the right to refund any purchase.

ADDITIONAL INFORMATION

LUNA Athleisure reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event a product is sold out, LUNA Athleisure has the right to cancel the order and refund the amount paid.  

WARRANTY

LUNA Athleisure guarantees all pieces to be free of manufacturer defects for one year from the purchase date. This warranty applies to the original purchaser only and does not include normal wear and tear, fabric fading, common linen nubs, and slubs, or damage to the clothing from outside forces. Customers are encouraged to examine their pieces upon receipt, before washing or wearing, as LUNA Athleisure will not replace items where it cannot be determined whether a flaw was present when the piece arrived or whether it occurred during wash/wear.

The LUNA Athleisure name and logo are registered trademarks and are therefore not reusable or to be reproduced in any way or manner. All content and designs at LUNA Athleisure and all print materials and graphical content  ©2019 LUNA Athleisure, LLC.